The Right Insights and Process

Equifax Debt Services aligns customer insights and activity in an innovative, streamlined process throughout the full debt recovery lifecycle from origination to pre-collection, to recoveries and through to debt sale. Gain deeper knowledge of your customers, inform your decisions and advance your performance. 

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Equifax Debt Services gives you a fuller picture of your customer and has delivered up to a 37% uplift in the predictive power of whether an account will pay in other geographies. This can enable greater accuracy in your treatment strategies.  (*Analysis conducted by Equifax in geographies where debt services are offered in September 2014, across an outcome period of six months to determine if Equifax data could provide future uplift and discrimination in determining subsequent treatment of accounts.)

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Globally, Equifax has implemented collections and recoveries solutions across multiple sectors and countries for over 20 years; we are debt industry experts which means we can understand your challenges quickly. Backed by these global capabilities, Equifax Canada is equipped to create recovery solutions for the Canadian market.

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We can combine your data with a broad combination of insights from data such as pre- and post- default credit, behavioural and collections activity data.

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We add additional data to the profile of your customer at every point in the process, creating dynamic, predictive models and scores which we use to continuously tailor your recovery strategies.

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We give you access to a diverse range of data sources and commercial models to deliver the right outcomes, while you maintain visibility of the process.

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We route accounts to the most appropriate agency and supply them with the relevant information they need on the consumer. 

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We ensure strategies and reconciliation of payments are executed effectively with technology and workflow management, and audit to ensure performance standards are met.

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We follow international best practices for debt recovery and can use these to help benchmark your performance. On a day-to-day basis, you can access management information including exception flags all in a convenient a dashboard.

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