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Contact Us
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You can call us, write us, or find answers to frequently asked questions

Have You Been a Victim of Identity Theft or Fraud?

To place a fraud warning on your Equifax credit report, call 1-800-465-7166. After you select your language, say "fraud" or press 3.

To report that your wallet or ID was stolen, call 1-800-465-7166. After you select your language, say "lost ID" or press 2.

Phone

Contact Us By Phone

If you have questions about selecting the right product, activating a product, or cancelling a product, please call our Customer Care team. We're happy to help you.
Phone: 1-800-871-3250
Hours: Monday to Friday: 9 a.m. to 9 p.m. (ET)
Saturday and Sunday: 9 a.m. to 6 p.m. (ET)
Mail

Contact Us by Mail

Do you need to update your contact information on an existing fraud warning? Please mail us proof of ID, and a copy of your phone bill with your written reqeust.
Mailing address:
Equifax Canada Co.
National Consumer Relations

Box 190
Montreal, Quebec H1S 2Z2

Frequently Asked Questions

Customer Care for your Equifax Credit Report

There are four ways you can request a free copy of your Equifax credit report, also known as your consumer file disclosure:

Online

Simply click here and the system will prompt you to provide personal information to verify your identity and create your myEquifax account. When you sign in to your myEquifax account, you can download a copy of your credit report by clicking on the Credit Report link in the left navigation menu and then clicking the red PDF Download / PRINT button in the top right of your screen.

Phone

1-800-465-7166.  After making language selection, say “disclosure” or press 1. This is an automated phone system which is available 24 hours a day.

Mail 

Download and complete this form, then forward to Equifax using the address listed on the form. 

In Person

See a list of locations

For additional details on all options, check out How Do I Get My Free Credit Report in our Education Centre.

If you see information on your Equifax credit report that you believe is inaccurate or incomplete, you have two options:

 

  1. Receive a dispute form by email and submit it online.
  2. Download and print a dispute form and mail it, with copies of all required documents, to:

Equifax Canada Co.

National Consumer Relations

Box 190

Montreal, Quebec H1S 2Z2

For additional details on how the dispute process works, click here.

Customer Care for Identity-Related Alerts

Phone

1-800-465-7166.  After making language selection, say “lost ID” or press 2. 

Phone

1-800-465-7166.  After making language selection, say “fraud” or press 3

To update your phone number, please send proof of ID, and a copy of your phone bill with your written request by mail:

Mail

Equifax Canada Co.

National Consumer Relations

Box 190

Montreal, Quebec H1S 2Z2

Customer Care for your Equifax Product

Daily access to your Equifax credit score is included in the following credit monitoring products:

 

The Equifax® Consumer Credit Report also gives you access to your Equifax credit score (updated monthly). You can request it online or by mail, at no charge.

Phone

1-800-871-3250

Hours


Monday - Friday 9 a.m. to 9 p.m (ET)
Saturday and Sunday 9 a.m. to 6 p.m. (ET)

 

Phone

1-866-820-8911

Hours

Monday - Friday 9 a.m. to 9 p.m (ET)
Saturday and Sunday 9 a.m. to 6 p.m. (ET)

Password reset online

Password Recovery

Phone

1-800-871-3250

Hours

Monday - Friday 9 a.m. to 9 p.m (ET)
Saturday and Sunday 9 a.m. to 6 p.m. (ET)

General Credit Questions

Find answers to questions about credit reports, credit scores, and fraud protection

Browse Frequently Asked Questions

Mail

Equifax Canada Co.

National Consumer Relations

Box 190

Montreal, Quebec H1S 2Z2

Phone

1-800-871-3250

Hours

Monday - Friday 9 a.m. to 9 p.m (ET)

Saturday and Sunday 9 a.m. to 6 p.m. (ET)

Customer Care for your Equifax Credit Report

There are four ways you can request a free copy of your Equifax credit report, also known as your consumer file disclosure:

Online

Simply click here and the system will prompt you to provide personal information to verify your identity and create your myEquifax account. When you sign in to your myEquifax account, you can download a copy of your credit report by clicking on the Credit Report link in the left navigation menu and then clicking the red PDF Download / PRINT button in the top right of your screen.

Phone

1-800-465-7166.  After making language selection, say “disclosure” or press 1. This is an automated phone system which is available 24 hours a day.

Mail 

Download and complete this form, then forward to Equifax using the address listed on the form. 

In Person

See a list of locations

For additional details on all options, check out How Do I Get My Free Credit Report in our Education Centre.

If you see information on your Equifax credit report that you believe is inaccurate or incomplete, you have two options:

 

  1. Receive a dispute form by email and submit it online.
  2. Download and print a dispute form and mail it, with copies of all required documents, to:

Equifax Canada Co.

National Consumer Relations

Box 190

Montreal, Quebec H1S 2Z2

For additional details on how the dispute process works, click here.

Customer Care for Identity-Related Alerts

Phone

1-800-465-7166.  After making language selection, say “lost ID” or press 2. 

Phone

1-800-465-7166.  After making language selection, say “fraud” or press 3

To update your phone number, please send proof of ID, and a copy of your phone bill with your written request by mail:

Mail

Equifax Canada Co.

National Consumer Relations

Box 190

Montreal, Quebec H1S 2Z2

Customer Care for your Equifax Product

Daily access to your Equifax credit score is included in the following credit monitoring products:

 

The Equifax® Consumer Credit Report also gives you access to your Equifax credit score (updated monthly). You can request it online or by mail, at no charge.

Phone

1-800-871-3250

Hours


Monday - Friday 9 a.m. to 9 p.m (ET)
Saturday and Sunday 9 a.m. to 6 p.m. (ET)

 

Phone

1-866-820-8911

Hours

Monday - Friday 9 a.m. to 9 p.m (ET)
Saturday and Sunday 9 a.m. to 6 p.m. (ET)

Password reset online

Password Recovery

Phone

1-800-871-3250

Hours

Monday - Friday 9 a.m. to 9 p.m (ET)
Saturday and Sunday 9 a.m. to 6 p.m. (ET)

General Credit Questions

Find answers to questions about credit reports, credit scores, and fraud protection

Browse Frequently Asked Questions

Mail

Equifax Canada Co.

National Consumer Relations

Box 190

Montreal, Quebec H1S 2Z2

Phone

1-800-871-3250

Hours

Monday - Friday 9 a.m. to 9 p.m (ET)

Saturday and Sunday 9 a.m. to 6 p.m. (ET)

Power up your credit knowledge with helpful articles and videos.

Understanding how your financial behaviours affect you and your credit is an important step toward reaching your goals. We're here to help.
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Power up your credit knowledge with helpful articles and videos.
Understanding how your financial behaviours affect you and your credit is an important step toward reaching your goals. We're here to help.
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