Next steps for those impacted
Canadian consumers, regardless of whether they are impacted, can call the Equifax Consumer Call Centre and have a fraud alert put on their account free of charge if they have reason to believe their credit information has been breached. For impacted Canadians, we offered complimentary credit monitoring and identity theft protection for 12 months. The expiration date to activate that product has passed (January 31, 2018). For impacted Canadians who had a similar Equifax subscription, we extended their subscription for 12 months at no charge. Impacted Canadians who received 12 months of free credit monitoring and theft protection will have their subscription extended for an additional 12 months, free of charge. They will be notified of this extention by e-mail in October and November 2018.
Equifax reminds Canadian consumers to be vigilant in reviewing their account statements and credit reports, and to immediately report any unauthorized activity to their financial institutions. We also recommend that they monitor their personal information to help avoid identity theft, as well as review information about fraud alerts and other services available to Canadian consumers.
If you believe that your bank account has been compromised, please work with your local financial institution and local law enforcement agencies.