Customer Care for your Equifax Credit Report
There are four ways you can request a free copy of your Equifax credit report, also known as your consumer file disclosure:
Online
Simply click here and the system will prompt you to provide personal information to verify your identity and create your myEquifax account. When you sign in to your myEquifax account, you can download a copy of your credit report by clicking on the Credit Report link in the left navigation menu and then clicking the red PDF Download / PRINT button in the top right of your screen.
Phone
1-800-465-7166. After making language selection, say “disclosure” or press 1. This is an automated phone system which is available 24 hours a day.
Download and complete this form, then forward to Equifax using the address listed on the form.
In Person
For additional details on all options, check out How Do I Get My Free Credit Report in our Education Centre.
If you see information on your Equifax credit report that you believe is inaccurate or incomplete, you have two options:
- Receive a dispute form by email and submit it online.
- Download and print a dispute form and mail it, with copies of all required documents, to:
Equifax Canada Co.
National Consumer Relations
Box 190
Montreal, Quebec H1S 2Z2
For additional details on how the dispute process works, click here.
Customer Care for Identity-Related Alerts
Phone
1-800-465-7166. After making language selection, say “lost ID” or press 2.
Phone
1-800-465-7166. After making language selection, say “fraud” or press 3
To update your phone number, please send proof of ID, and a copy of your phone bill with your written request by mail:
Equifax Canada Co.
National Consumer Relations
Box 190
Montreal, Quebec H1S 2Z2
Customer Care for your Equifax Product
Online
Daily access to your Equifax credit score is included in the following credit monitoring products:
Equifax Complete™ Friends & Family
It is also available as a one-time purchase:
You will also have the option to purchase your Equifax credit score when you request your free consumer file disclosure by phone, mail or in person.
Phone
Hours
9 a.m to 5 p.m (ET)
Monday through Friday
Please note: Due to COVID-19 (Coronavirus), our ability to respond to incoming calls as timely as usual has been impacted by call centre site closures and government mandated curfews. We appreciate your understanding.
Phone
Hours
9 a.m to 5 p.m (ET)
Monday through Friday
Please note: Due to COVID-19 (Coronavirus), our ability to respond to incoming calls as timely as usual has been impacted by call centre site closures and government mandated curfews. We appreciate your understanding.
Password reset online
Visit Online Account Assistance
Phone
Hours
9 a.m to 5 p.m (ET)
Monday through Friday
Please note: Due to COVID-19 (Coronavirus), our ability to respond to incoming calls as timely as usual has been impacted by call centre site closures and government mandated curfews. We encourage you to use the online password reset option above and appreciate your understanding.
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