Customer Care for your Equifax Credit Report
There are three ways you can request a free copy of your Equifax credit report, also known as your consumer file disclosure:
Phone
1-800-465-7166. After making language selection, say “disclosure” or press 1. This is an automated phone system which is available 24 hours a day.
Download and complete this form, then forward to Equifax using the address listed on the form.
In Person
For additional details on all options, check out How Do I Get My Free Credit Report in our Education Centre.
Download and complete this form, then forward to Equifax by mail:
Equifax Canada Co.
National Consumer Relations
Box 190
Montreal, Quebec H1S 2Z2
For additional details on how the dispute process works, click here.
Customer Care for Identity-Related Alerts
Phone
1-800-465-7166. After making language selection, say “lost ID” or press 2.
Phone
1-800-465-7166. After making language selection, say “fraud” or press 3
To update your phone number, please send proof of ID, and a copy of your phone bill with your written request by mail:
Equifax Canada Co.
National Consumer Relations
Box 190
Montreal, Quebec H1S 2Z2
Customer Care for your Equifax Product
Online
Daily access to your Equifax credit score is included in the following credit monitoring products:
Equifax Complete™ Friends & Family
It is also available as a one-time purchase:
You will also have the option to purchase your Equifax credit score when you request your free consumer file disclosure by phone, mail or in person.
Phone
9 a.m to 5 p.m (ET)
Monday through Friday
Please note: Due to COVID-19 (Coronavirus), our ability to respond to incoming calls as timely as usual has been impacted by call centre site closures and government mandated curfews. We appreciate your understanding.
Phone
Hours
9 a.m to 5 p.m (ET)
Monday through Friday
Please note: Due to COVID-19 (Coronavirus), our ability to respond to incoming calls as timely as usual has been impacted by call centre site closures and government mandated curfews. We appreciate your understanding.
Password reset online
Visit Online Account Assistance
Phone
Hours
9 a.m to 5 p.m (ET)
Monday through Friday
Please note: Due to COVID-19 (Coronavirus), our ability to respond to incoming calls as timely as usual has been impacted by call centre site closures and government mandated curfews. We encourage you to use the online password reset option above and appreciate your understanding.
General Credit Questions
Find answers to questions about credit reports, credit scores, and fraud protection
Equifax Canada Co.
National Consumer Relations
Box 190
Montreal, Quebec H1S 2Z2
Phone
Hours
9 a.m to 5 p.m (ET)
Monday through Friday
Please note: Due to COVID-19 (Coronavirus), our ability to respond to incoming calls as timely as usual has been impacted by call centre site closures and government mandated curfews. We appreciate your understanding.
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