What should I expect after filing a dispute?
When reviewing your dispute, if we are able to make changes to your credit report based on the information you provided, we will do so. Otherwise, we will contact the company that reported the information to us to verify the accuracy of the information you're disputing.Your dispute will be processed in approximately 10-15 days for electronic submission and 15-20 days for postal mail
After our investigation is complete, a confirmation letter or email will be sent to you with the results and outcome of the investigation. If we require additional information in order to complete our investigation, we will notify you. If you submitted your dispute electronically, we will notify you by email. If you mailed in your completed form and documents, we will send you a letter. Due to COVID-19, we are experiencing longer than normal processing times. We appreciate your patience.
What documents do I need to submit?
When you file a dispute, you'll need to provide some documentation. What you will need to provide depends on what information you are disputing. Here are some examples of the types of documents we may need copies of during our investigation:
- One piece of government-issued ID confirming your name, date of birth, and/or address (such as a driver's license or passport)
- Birth certificate
- Document confirming the name and address on the ID (such as a utility, phone, cable or hydro bill)
- Current bank statements with account information
- Letters from a creditor supporting your claim
- Proof that an account was created through or impacted by identity theft
- Bankruptcy discharge or other court documents
- Release letters from lenders, collection agencies or satisfaction of judgment
When filing a dispute, it is helpful to include the Equifax Unique Number provided on your Equifax credit report, if available.
What you need to know
If you disputed an item and the investigation did not resolve the dispute, you have the right to add a statement to your credit file that is 400 words or less, free of charge, explaining the nature of your dispute. If your statement is 400 words or less, it will added to your credit file, and will be included each time your credit file is accessed.
Please send your statement in writing to Equifax, along with your name, address, date of birth and phone number. You will also need to provide photocopies of two valid pieces of identification. If you have the Equifax Unique Number from your credit report, that is also helpful.
Equifax Canada Co.
National Consumer Relations
Montreal, Quebec H1S 2Z2
To remove the consumer statement, you must also do so by writing to the above address.
There are timeframes for how long different types of information may remain on your Equifax credit report.
Inquiries to the credit file
An inquiry made on the credit file will automatically purge three (3) years from the date of the inquiry.
Credit history and banking information
A credit account will automatically purge from the file six (6) years from date of last activity. Negative banking information related to chequing or savings accounts will automatically purge from the file six (6) years from the date reported.
Credit Counselling Services
If you engage in a Debt Management Program (DMP) with a credit counselling agency, it will automatically purge from the file two (2) years from the date the DMP is paid in full or six (6) years from the start date of the DMP, whichever occurs first.
Registered Consumer Proposal, Voluntary Deposit - Orderly Payment of Debts
A registered consumer proposal, voluntary deposit, and orderly payment of debts is purged three (3) years from the date paid or six (6) years from the date filed, whichever occurs first.
A bankruptcy will automatically purge six (6) years from the date of discharge in the case of a single bankruptcy. If the consumer declares more than one bankruptcy, each bankruptcy will remain on the file fourteen (14) years from the date of each discharge. All accounts included in a bankruptcy remain on file indicating “included in bankruptcy” and will purge six (6) years from the date of last activity.
A judgment will automatically purge from the file six (6) years from the date the judgment was filed.
A collection account under public records will automatically purge from the file six (6) years from the date of last activity.
A secured loan will automatically purge from the file six (6) years from the date filed.
If you decide to submit a dispute directly with a business, they will conduct an investigation and will send you the results of the investigation. They will notify Equifax of any changes that need to be made to the credit report as a result of the investigation.