Equifax reached out directly to impacted Canadians by mail, beginning on October 13, 2017. The notification letters provided details on the types of data that was potentially impacted for each consumer. The letters also included an offer for complimentary credit monitoring and identify theft protection services.
We notified impacted Canadians by mail to help protect their privacy. It’s important to note that no Equifax representative will contact impacted Canadians by phone or email. Please do not provide personal information to anyone who contacts you by phone or email and claims to be an Equifax representative.
If you are a Canadian, who has reason to believe that your information has been breached as part of the cybersecurity incident, but you did not receive a letter in 2017, please call the Equifax National Consumer Relations team at 1-866-828-5961.