What if I forgot my login information?
If you forgot your username and/or password, you can easily reset your login information with our Online Account Assistance. You will need to provide some basic information so that we can retrieve the secret question you selected during your initial account registration. Once you've provided the correct secret answer, you will be presented with your username and the opportunity to select a new password.
Please note: If you are still having trouble logging into your member center, please contact our Customer Care team. You can reach us at 1-800-871-3250. We are available 8 am - 12 am EST, 7 days a week.