I locked my credit report but I see a new entry in the hard inquiry section. What does this mean?
The first thing you should do is check your account to ensure that your Equifax credit report was locked at the time of the inquiry. Then consider if you have a relationship with and/or provided consent to the business whose information appears alongside the inquiry. If the relationship was established and your consent given before you locked your Equifax credit report, it is possible that this inquiry reflects a delay from the time your credit was requested and the inquiry being posted. You should call the number associated with the inquiry so that the data requester can give you more information about their processes. If you do not have a relationship with the requester and/or you do not believe you provided your consent before you locked your Equifax credit report, please complete and submit a Consumer Credit Report Update Form to Equifax.