Equifax is committed to ensuring equal access and participation for consumers and clients and strive to provide our services in a way that respects the dignity and independence of people with disabilities.

  • We’re training our staff and others in the organization about providing goods and services to people with disabilities. 
  • We review our websites on an ongoing basis and aim to make them accessible and easy to use. 
  • We provide information or materials (printed or electronic) in an accessible or alternate format upon request.

    Feedback or to request an alternate format:

    Your feedback is important to us. If you would like to comment about any of our accessibility policies or practices, or if you have a question or concern about accessibility, contact us:

    For Consumers:
    Consumer Relations Services C.P. 190, Station Jean Talon, Montreal, QC, H1S 2Z2
    Phone: 1-877-323-2598 (consumer relations call centre).

    For Clients:
    Global Business Services 5700 Yonge Street, Toronto, ON M2M 4K2
    Phone: 1-877-227-8800 (Global Business Services call centre). Email:


We have established an accessibility plan that complies with applicable accessibility legislation. The following PDFs have been enhanced to provide greater accessibility for users of adaptive technologies:

This policy will be reviewed regularly to ensure that it is reflective of Equifax’s current practices as well as legislative requirements.